TICKVENT SCANPrivacy notice
Updated 5 October 2026
About Tickvent Scan
Tickvent Scan is an entrance tool for staff authorised by an event organiser. Your organiser creates your scanner ID and chooses which events you may access.
Camera and tickets
The camera reads ticket QR codes on your phone. Camera images and video are not uploaded or stored by Tickvent Scan. The decoded ticket code is sent securely to Tickvent and Weeztix to check admission.
Accounts and phones
Tickvent stores your scanner account, a phone name, a randomly generated installation ID and sign-in activity. The organiser can view connected phones and revoke access. Login tokens and pending scans are stored in secure storage on your phone.
Scan history
Scan records include the event, time, result, scanner label, phone name and, when available, ticket type and booking name. The booking name comes from the ticket order. Records are used for access control, duplicate prevention and troubleshooting, and are visible to authorised staff.
Retention and deletion
Signing out removes the local login token and pending scan. Your organiser can delete a scanner account and revoke its sessions. Historical scan records are retained for access-control auditing and duplicate prevention; deleting an account does not automatically erase those records. Contact Tickvent or your organiser to request access, correction or deletion of personal data.
No advertising tracking
Tickvent Scan does not use advertising tracking, location tracking or third-party analytics SDKs. The backend receives normal connection information, such as your IP address, to operate and secure the service.
Contact
Tickvent
hello@tickvent.com
Rigtersbleek-Aalten 4, 7521 RB Enschede, Netherlands
For a privacy request, include your organiser and scanner label, but never send your password or a ticket QR code.
General Tickvent privacy policy · Contact Tickvent